Terms and conditions

Terms and conditions

1 Introduction
As user of this website you agree that use of this website, including any transactions you make, is subject to the terms and conditions below. You will be asked to agree to these terms and conditions before you place an order for products from this website.
By placing an order on this website you warrant us
• to be at least 18 years of age,
• to be legally capable of entering into binding contracts,
• that you have full authority, power and capacity to agree to these terms of sale;
• that the information provided in your order is accurate and complete
• that you will be able to accept delivery of the products you have ordered.

2. General restrictions

MediShopXL gives all efforts to ensure that the information on this website is correct, but does not warrant its completeness or accuracy, nor that the information on the website is kept up-to-date. MediShopXL cannot guarantee that the site will operate continuously or without interruptions or be error-free, nor can MediShopXL guarantee or warrant that any content of the site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept any liability for any damages arising from any inability to access the site or any failure to complete a transaction.
The images of products are for illustration purposes and MediShopXL cannot accept responsibility for any difference between the image on the website and the actual appearance of the product.

3. Ordering

You can order products from the MediShopXL website, by following the procedures as mentioned under customer services “your order”. Deviations from these procedures may lead to either delays in delivery, or the refusal of acceptance of your order.
Orders placed before 7 pm (UK time zone) will be processed the same working day, or in the case of ordering on non-working days (or after 7 pm), the delivery process will be started the next working day. All goods are subject to availability, notwithstanding the real-time stock indication on the website.
MediShopXL reserves the right to alter/revoke any price or condition at any time before the final confirmation of the order. Prices on the website include VAT (where applicable). Business customers wishing to claim VAT exemption on non exempt products will need to provide supporting documentation with the MediShopXL customer service before the order is placed, or leave their VAT number in the special selection box for VAT.
After having placed an order you will receive an order confirmation by immediate return of e-mail.

4. Shipping and delivery

The shipping and delivery conditions can be found on the website under Customer services “shipping and delivery”. Delivery times given whilst placing the order, are indicative. Longer delivery times are required for products with a laser engraving (see special box on the ordering site). The nomination of the courier is liable to changes, when operational reasons require so. Before placing the order you have the possibility to select a track and trace procedure, in order to follow your order’s delivery status.
Deliveries are exclusively made in UK and Northern Ireland. Deliveries outside these countries must explicitly be approved before by MediShopXL Customer Service and might require higher delivery cost. No deliveries will be made outside the EU. For deliveries in the Benelux, France and Germany reference is made to the special MediShopXL web-shops in these countries.
Force majeure conditions, caused by events beyond MediShopXL’s reasonable control, may lead to the suspension of obligations for at least the duration of these force majeure conditions. MediShopXL will of course take all steps to mitigate the effects of such events to your order.
Deliveries of orders under GBP 100 will be charged with delivery costs. Track and trace procedures will be charged extra. The delivery cost can be found under customer services “shipping and delivery” and are moreover included in the order confirmation.

5. Payments

MediShopXL takes payments from your credit-card or by advance payment at the time of receiving your order. Orders will only be effective, after your complete payment or the confirmation of your payment transfer has been received.
Discounts can be considered for business-users via the MediShopXL Customer Service but only before placing their order.

6. Cancellations and returns

Until 14 days after reception of the goods you can return these goods. The return of goods is free of cost for any order exceeding GBP 50, provided you use the prescribed return procedure and stick to the conditions, as can be found under customer service “Exchanging and Returning Goods”. Extra cost or charges, resulting from using other ways of returning the goods, or not keeping to the conditions as mentioned, will not be met by MediShopXL. For orders under GBP 50 a charge will be made for a part of the return cost. Returned goods must be presented in the original packaging.
MediShopXL will keep you informed by e-mail about the progress of the returned goods.
If you want to exchange your product for another one, you should return the product in line with the normal return procedure and separately order another article.
Following articles cannot be exchanged:
• Engraved stethoscopes (except if we have made a spelling mistake in the text to be engraved),
• redeemed or completed vouchers or credit notes,
• used, damaged or incomplete items
• items that cannot be exchanged for hygienic reasons, such as earpieces.
After having received the returned items in good condition, MediShopXL will deposit the purchase amount back into your bank or credit card account within 30 days of receiving the items.

7. Warranties and liabilities

MediShopXL warrants that all reasonable care is taken to ensure the quality of materials and workmanship. In the event of any defect arising within the warranty period, MediShopXL will repair or replace the defective goods, provided that:
• MediShopXL has been informed before by mail or service telephone of the nature of the complaints and has explicitly taken up the case
• a copy of the original invoice is available, showing that MediShopXL has been the original seller
• the serial number of the product can be provided (if applicable)
• the defect is due to inferior workmanship or material (The warranty excludes defects caused by misuse, neglect or wear and tear)
• the customer follows the procedure for returning the goods for repair or exchange as can be found under customer service “guarantee and defects”
MediShopXL is not liable for any indirect or consequential damages, or economic loss of any nature whatsoever, resulting from the defect.

8. Privacy Policy

MediShopXL keeps all information provided by you confidential, and will never give this information to anyone else, except those parties, that are related to the processing of your order, like couriers and credit card payment services who will use this information to deliver your goods and process your payment.

9. Cookies:

A cookie is a small amount of data which we send to your computer. Cookies are used to give you a better experience when you return to this web site. The data is then stored on your browser or hard disk. It allows MediShopXL to recognise you, your preferences and how you use this website. It also saves you from re-entering information when you return to the site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

10. General

These terms of sale will be governed by and construed in accordance with Dutch law. MediShopXL does not make any warranty or representation that information on the website is appropriate for use in any other jurisdiction

Head Office

Kroostweg 53
NL-3704EB Zeist
The Netherlands
VAT number: NL853705938B01
C.o.C.: 59947225
+44 20 3322 2874