Warranty and defects

Warranty and defects

In general, we recommend that you follow the maintenance guidelines, such as they have come with your article. Under Useful links, you find online manuals for stethoscopes and other articles.

If you have a defect with an article, please proceed as follows

Return your goods quickly and easily online

  1. Find your order-number - and the exact name of the article you want to return
  2. Give a short description of the nature of the defect
  3. Fill these in the form underneath and send it away
  4. Defect goods
  5. We shall contact you within 2 working days with "instructions of frequently successful solutions”. In case that these should not help, one of the followowing procedures will be started up - this depending whether you have a warranty or not.
  6. In case you have a valid warranty, we shall either replace your article or send it to the manufacturer for repair under warranty conditions. In the latter case we shall do our best to speed up this process as much as we can.
  7. If you do not have a valid warranty (no more), the repair will depend on the manufacturer. We shall support you as much as we can, with his address for repairs and for obtaining a cost estimation. Be prepared however that in many cases repairs will be more costly than buying a replacement article.
  8. 3M™ Littmann® Warranty period
    Littmann Elektronic Model 4100WS 2 years
    Littmann Elektronic Model 3000 2 years
    Littmann Master Cardiology 7 years
    Littmann Cardiology S.T.C. 6 years
    Littmann Cardiology III 5 years
    Littmann Master Classic II 3 years
    Littmann Classic II S.E. 3 years
    Littmann Classic II Paediatric 3 years
    Littmann Classic II Infant 3 years
    Littmann Select 2 years

    All Schweitzer™ products 5 years
    Nonin 3 years
    Ormon 3 years
    Bollmann & Mutsears 3 years