Exchanging and returning goods
If you are not satisfied with the item you have received, you can return your order to us within 30 days after delivery date. Please follow the procedure as described underneath at "Returning goods procedure". We inform you when we have received your article(-s) and will deposit the purchase amount back into your bank or credit card account within 14 days.
Demand to return goods
Because we wish to serve our customers as quickly and as efficiently as possible, it is normally not possible to exchange items you have purchased. Of course, while sending back your article, you may already buy another article. When placing a new order, you will always receive the item you want without delay without having to wait until your returned goods have been processed. When returning your article(-s) to us, we will deposit the purchase amount back into your bank or credit card account within 14 days after receiving your articles.
Returning goods procedure
Return your goods quickly and easily online.
- Push the "Support" button on the left side of this page, and indicate your name, your e-mail adress and the name of the product(-s) you want to return If you have recieved a wrong article, a wrong engraving of if you a have a defect, please mention that as well. We will contact you in 2 (working) days with instructions how to send back your article, including an Authorisation for Return number label to be applied on the package
- We must however refuse articles, that are damaged, customised (by laser engraving) or that cannot be taken back for hygienic reasons (like earplugs). Remember also that articles must be sent back in or with the original packing
- Once we have received back your article in our central warehouse, we shall inform you by e-mail.
- We shall then deposit the purchase amount back into your bank or credit card account within 30 days of receiving the items.
The following items cannot be exchanged:
- Engraved stethoscopes (except if we have made a spelling mistake in the text to be engraved).
- Redeemed or completed vouchers or credit notes.
- Used, damaged or incomplete items.
- Items that cannot be exchanged for hygienic reasons, such as earpieces.
No cost will be charged for returned goods unless the total value of the items to be returned is less than GBP 40. In that case, a net amount of GBP 5,- postal and administration charges will be deducted from your refund. We kindly ask you to keep the receipt in a safe place until the refund has taken place. After we have received the items in good condition, we will send you an e-mail and deposit the purchase amount back into your bank or credit card account within 30 days of receiving the items.
And what if we made a mistake ?
Needless to say, we will do everything in our power to provide you with an error-free service. However, things can go wrong occasionally.
In case you have received the wrong article (or with a wrong laser engraving), or if an article does not work properly, please use the same procedure as described above under returning goods, but do not forget to mention the reason, why you send your articles back. In that case we will not charge you postal charges for returning of goods. Send back the goods in the original packing (or in a neutral box). After we have received the items in good condition, we will send you an e-mail and deposit the purchase amount back into your bank or credit card account within 30 days of receiving the items.
We understand that this is not a very satisfactory situation for you. That is why we shall put a little present FOR FREE when ordering a replacement article.